Q: How do I place my order?

Step 1: Pick the product range of your choice.\nStep 2: Click on ADD TO CART.\nStep 3: Click on CHECKOUT on the products you wish to purchase.\nStep 4: Fill out your personal details required for the delivery of your order.\nStep 5: Click on Continue to Shipping.\nStep 6: Recheck your order and delivery address and continue to pay.\nStep 7: Choose a payment option most convenient to you.\nStep 8: Make payment and your order will be placed.\nFor any further questions, you can call our helpdesk at: 1800-123-5866 (10am–6pm), email care4you@nature4nature.in, or chat with us using the Chat option at the bottom of your screen.

Question 1

How do I place my order?

Accepted Answer

Step 1: Pick the product range of your choice.
Step 2: Click on ADD TO CART.
Step 3: Click on CHECKOUT on the products you wish to purchase.
Step 4: Fill out your personal details required for the delivery of your order.
Step 5: Click on Continue to Shipping.
Step 6: Recheck your order and delivery address and continue to pay.
Step 7: Choose a payment option most convenient to you.
Step 8: Make payment and your order will be placed.
For any further questions, you can call our helpdesk at: 1800-123-5866 (10am–6pm), email care4you@nature4nature.in, or chat with us using the Chat option at the bottom of your screen.

Question 2

What is cash on delivery/ COD?

Accepted Answer

If you're uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. It allows you to pay in cash at the time of delivery.
You can only make COD payments in Indian Rupees. Currently, we do not accept cheques or demand drafts. COD may not be available for all pin codes.
The maximum order value for COD is ₹15,000. There is no extra charge to avail COD.

Question 3

How does the delivery process work?

Accepted Answer

All deliveries are serviced through reputed couriers. Once your order is dispatched, you will receive an email and notification with your package's tracking number and the courier company's name.
You can use this tracking number on the courier's website to check your delivery status.

Question 4

How can I track my order?

Accepted Answer

We dispatch most orders within 24 hours (excluding Sundays and public holidays).
You can check your order status in the 'My Account' section on the website.
You can also track your order with the assigned tracking number on the courier partner's website.

Question 5

What is your online return policy?

Accepted Answer

If you're not satisfied with your order or service, we'd love to hear your feedback.
We believe in our product quality and want you to be fully satisfied.
Please refer to our Returns and Refunds Policy page for more details on online returns.

Question 6

How do I cancel my order?

Accepted Answer

We're sorry to hear that you'd like to cancel your order. Your feedback will help us improve.
To cancel, login to your 'My Account' section and click on 'Cancel Order'.

Question 7

How will I get a refund for my cancelled orders and how long does the process take?

Accepted Answer

Once your cancellation is confirmed, the refund will be processed to your original payment method.
It may take 2–3 business days depending on your bank.
For returned items, pickup will be arranged within 5–7 business days. After quality check at our warehouse, a refund will be initiated.

Question 8

How can I use a gift voucher/promotional code on my order?

Accepted Answer

On the Checkout page, enter your Gift Voucher/Promotional Code in the designated field.
The discount will be applied automatically.
Then, proceed with the remaining payment using your chosen method.

Question 9

How safe is it to use my debit/credit card or make an online payment on Nature4Nature?

Accepted Answer

All transactions on Nature4Nature are SSL encrypted for maximum security.
Payments are processed in real-time using secure gateways.
At Checkout, look for the padlock icon in your browser's address bar to confirm secure mode.

Question 10

What payment types do you offer?

Accepted Answer

We accept Cash on Delivery, Debit and Credit Cards, Net Banking, UPI, and other standard online payment methods.

Question 11

Are your products available in any offline store?

Accepted Answer

No, we currently operate exclusively online.
We may open physical stores in the future.

Question 12

What if an item is out of stock?

Accepted Answer

If an item is out of stock, click 'Notify Me' on the product page and enter your registered email.
We’ll notify you as soon as it's available again.

Question 13

By when can I expect delivery of my order?

Accepted Answer

All domestic orders are processed within 1 business day.
Delivery usually takes 2–3 business days.
For remote locations, it may take 5–7 working days.

Question 14

How are the items packaged at Nature4Nature?

Accepted Answer

Each product is wrapped in soft cardboard and placed in a sturdy, plastic-free carton.
We prioritize eco-friendly packaging and secure delivery.

Question 15

Can I order a product that is "Out of Stock"?

Accepted Answer

Unfortunately, products marked as "Out of Stock" are unavailable for purchase.
You can opt to receive an email or push notification by clicking 'Notify Me When Available' on the product page.

Question 16

What measures do you take to ensure the quality of Nature4Nature products?

Accepted Answer

We are committed to customer satisfaction. All our products are 100% genuine, made with natural ingredients, and approved by the Ministry of AYUSH.

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