How do I place my order?

Step 1: Pick the product range of your choice.\nStep 2: Click on ADD TO CART.\nStep 3: Click on CHECKOUT on the products you wish to purchase.\nStep 4: Fill out your personal details required for the delivery of your order.\nStep 5: Click on Continue to Shipping.\nStep 6: Recheck your order and delivery address and continue to pay.\nStep 7: Choose a payment option most convenient to you.\nStep 8: Make payment and your order will be placed.\nFor any further questions, you can call our helpdesk at: 1800-123-5866 (10am–6pm), email care4you@nature4nature.in, or chat with us using the Chat option at the bottom of your screen.

What is cash on delivery/ COD?

If you're uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. It allows you to pay in cash at the time of delivery.\nYou can only make COD payments in Indian Rupees. Currently, we do not accept cheques or demand drafts. COD may not be available for all pin codes.\nThe maximum order value for COD is ₹15,000. There is no extra charge to avail COD.

How does the delivery process work?

All deliveries are serviced through reputed couriers. Once your order is dispatched, you will receive an email and notification with your package's tracking number and the courier company's name.\nYou can use this tracking number on the courier's website to check your delivery status.

How can I track my order?

We dispatch most orders within 24 hours (excluding Sundays and public holidays).\nYou can check your order status in the 'My Account' section on the website.\nYou can also track your order with the assigned tracking number on the courier partner's website.

What is your online return policy?

If you're not satisfied with your order or service, we'd love to hear your feedback.\nWe believe in our product quality and want you to be fully satisfied.\nPlease refer to our Returns and Refunds Policy page for more details on online returns.

How do I cancel my order?

We're sorry to hear that you'd like to cancel your order. Your feedback will help us improve.\nTo cancel, login to your 'My Account' section and click on 'Cancel Order'.

How will I get a refund for my cancelled orders and how long does the process take?

Once your cancellation is confirmed, the refund will be processed to your original payment method.\nIt may take 2–3 business days depending on your bank.\nFor returned items, pickup will be arranged within 5–7 business days. After quality check at our warehouse, a refund will be initiated.

How can I use a gift voucher/promotional code on my order?

On the Checkout page, enter your Gift Voucher/Promotional Code in the designated field.\nThe discount will be applied automatically.\nThen, proceed with the remaining payment using your chosen method.

How safe is it to use my debit/credit card or make an online payment on Nature4Nature?

All transactions on Nature4Nature are SSL encrypted for maximum security.\nPayments are processed in real-time using secure gateways.\nAt Checkout, look for the padlock icon in your browser's address bar to confirm secure mode.

What payment types do you offer?

We accept Cash on Delivery, Debit and Credit Cards, Net Banking, UPI, and other standard online payment methods.

Are your products available in any offline store?

No, we currently operate exclusively online.\nWe may open physical stores in the future.

What if an item is out of stock?

If an item is out of stock, click 'Notify Me' on the product page and enter your registered email.\nWe’ll notify you as soon as it's available again.

By when can I expect delivery of my order?

All domestic orders are processed within 1 business day.\nDelivery usually takes 2–3 business days.\nFor remote locations, it may take 5–7 working days.

How are the items packaged at Nature4Nature?

Each product is wrapped in soft cardboard and placed in a sturdy, plastic-free carton.\nWe prioritize eco-friendly packaging and secure delivery.

Can I order a product that is "Out of Stock"?

Unfortunately, products marked as "Out of Stock" are unavailable for purchase.\nYou can opt to receive an email or push notification by clicking 'Notify Me When Available' on the product page.